GENEW US offers free shipping on most items including International shipping. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Some Items shipped from United States Warehouses to United States Continent (Domestic Shipping) normally processes and ships within 1-7 business days from day you place the order. Once the order is shipped you will get a confirmation email with tracking info.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 2-7 business days for us to process your order. Please note that this does not include holidays and weekends.
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
ALERTS: We encourage all our customers to take the necessary precautions against covid-19. Please check www.cdc.gov for updates on covid-19. Due to covid-19 crisis affecting the whole world this may delay some shipping and delivery. Especially some of our international customers may experience some delays in receiving their packages due to countries closing their boarders as a preventative measure to reduce the spread of the crisis going on around the world but we are taking all the necessary precautions and doing our best to get your packages to be delivered to you. Thank you for being our loyal customer and thank you once again for your patience and understanding. Be safe!
* Customs fees may be required for some international orders, which will be different in each country. We would only charge you the cost of shipping the item to you - customs charges are down to the customer. The customer is responsible for all customs fees . If a package is returned to us, the Customer will be responsible for original shipping cost and return shipping charges.
* Please be aware that there is a possibility of shipping delay on all international orders. Due to the different Customs regulations in every country, the estimated delivery time may be influenced. GENEW US “we” will not be held responsible nor liable for lost or stolen packages after the packages are delivered to the customer. All these are out of our control.
* Please submit a ticket within 2 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Please note items Shipped From International Warehouses: Processing time 2-7 days, estimated delivery 15-25 days please note the estimated time may vary
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
for more information on returns please refer to our returns policy. We now have free returns on some eligible items. Contact Us before you return item and we will let you know if the item is eligible for free return shipping.