As the COVID-19 crisis continues to unfold, I wanted to take this opportunity to extend my hope that you, your family and all your loved ones are safe. In addition, I want to affirm our commitment to our customers, vendors and all GENEW US family over the coming weeks and months.
These are challenging times for all and GENEW US focus remains centered on our customers, vendors, employees and all GENEW US partners.
Like many of you, GENEW US team is made up of people, who are just trying to adjust to a new normal. Here’s what we’re doing to reduce the covid-19 spread, while working hard to continue to provide the best service to our customers, vendors, and employees. Please take a moment to read some of our safety measures in place.
OUR WAREHOUSE TEAM
Our warehouse team is taking numerous preventative steps to avoid the spread of the virus, including conducting high frequency deep cleaning and sanitization processes, working in staggered shifts and taking breaks in separate break areas and generally observing increased social distancing practices. The company has also made disinfectant wipes, hand sanitizer, masks and gloves available organization-wide for increased personal protection.
OUR OFFICE EMPLOYEES
Nearly all office employees have been given the option to work from home, and will continue to do so for the extended future. For the small number of office employees continuing to come into the office, we are performing frequent deep cleaning / sanitation of all office spaces, distributing disinfectant wipes, hand sanitizer, masks and gloves and requesting that all office employees observe increased social distancing practices.
In addition to the safety and sanitization procedures listed above, we are also requiring employees to wear gloves when they come into contact with any products or internal packaging materials that will be received by customers.
At this time, we are continuing to process all orders with the same levels of service that you have come to expect from GENEW US every day but on the other hand most shipping carriers are quite limited which will have an impact on estimated delivery time due to the covid-19 crisis. Our team is committed in making sure all orders are being processed within the estimated processing time so please bear with us and be rest assured we are here for you. For more details on our shipping, you can check out our shipping & delivery policy and because you have enough to worry about right now, we’ve modified our return policies as follows:
Love & hugs, Your Family at GENEW US