Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange. All eligible return items are eligible for store credit only NO EXCEPTIONS.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact Us by e-mail at support@genewus.com before you return item. Please note items returned without contacting us first will be rejected. ALL ORDERS PURCHASED WITH A PROMO CODE ARE NON REFUNDABLE including shipping promos and items on sale, you may only exchange or receive STORE CREDIT (Store Credit does not expire). All eligible returned items and full priced items are eligible for store credit only.
Store credit are issued based on our return’s department review and situations where you received the item as described on our website but you feel the need to return item, the item must be in it original package and unused to be eligible for store credit.
Defective item if applicable are eligible for exchange or store credit only the item must be in it original package and unused to be eligible for store credit or exchange only. Our generous 30 days return policy enhances our customers shopping experience for our customers to shop with worry free.These measures are put in place to create a safe environment for our customers and partners to do business with worry free, satisfying our customers and also to reduce the abuse on return items. Our customers’ satisfaction is our top priority. If you have any questions, concerns or suggestions please contact us by e-mail info@genewus.com and our support team will get back to you within 24hrs.
Several types of goods are exempt from being returned. Goods such as lingeries,swimsuit or all underwear garments cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts is non-returnable and non-refundable
Any item that is returned more than 30 days after delivery
Unfortunately sale items cannot be returnable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or fill our Contact Form and we will respond within 24hrs
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Unfortunately sale items cannot be returnable.
Shipping
To return your product, you should contact us first in our Contact Us Form or at support@genewus.com
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable includes original shipping cost. If you receive store credit, the original shipping cost and return shipping cost will be deducted from your store credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.