• How do I use my GENEW US gift card?

    The purchaser will get an email with the gift card details. (If you bought a gift card for someone, forward that email to them.) If you want us to send the gift card details directly to your receipt please put in a note with the receipt active email address during check out. We will send email with the gift card details straight to your receipt. The email will contain the gift card pin code. Give them a gift of...whatever they want. You'll receive your gift card same day of checkout - just forward the email with the gift card pin code to your recipient.

  • Can I return a gift card?

     If you would like to return a purchase made with a gift card, the funds will be credited back to your gift card. Our gift cards are non-refundable.


  • What if I don't use up my whole gift card?

    The unused portion of your gift card automatically remains on the card. You will receive another pin code for the remaining balance on your gift card and can be used for any future GENEW US purchase.

  • When will my gift card expire?


  • Do you have a physical gift card that I can send?

    Currently, we only offer digital gift cards

  • Terms and Conditions: Gift cards do not expire, cannot be replaced or refunded if lost or stolen, cannot be returned and cannot be exchanged for cash except where required by law. Store credit, promo codes and other discounts may not be used to purchase gift cards.