Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)


Q: How the Shipping Works?

A: Once we dispatch the product, you will be receiving an email notification about the Shipping Date and Tracking number.

Q: How can I track my orders?

A: We will send the tracking number with a link where you can track the status of the order. Making it easy for customers to track their package location during transit before it even get to their door step 

Q: What if I don't receive the package?

A: Usually, it takes 7-14 days for you to receive the order. If you need to contact us, please don't hesitate. We have a Contact Us Page on the website or email us at with your name and order number. This will help us to check the Delivery status and reply you within 24hrs


Q: Can i have access to different forms of secure and trusted payment

A: Yes we have different forms of secure and trusted payment and express checkout Apple pay, Paypal, Google Pay & All forms of credit cards & debit cards (Visa, Mastercard, American Express & More) All at your convenient to choose from.

Q: Can I still purchase the product even if I don't have a PayPal account?

A: Yes! For our customers convenient we have a lot of payment options you can choose from including Paypal Guest Checkout and 100% secured payment guaranteed  

Q: Is it Safe?

A: Yes, you are covered by GENEW US Buyer Protection Guaranteed and Paypal  Buyer Protection.