Covid-19 Safety Measures

As the COVID-19 crisis continues to unfold, I wanted to take this opportunity to extend my hope that you, your family and all your loved ones are safe. In addition, I want to affirm our commitment to our customers, vendors  and all GENEW US family over the coming weeks and months.  

These are challenging times for all and GENEW US focus remains centered on our customers, vendors, employees and all GENEW US partners.

Like many of you, GENEW US team is made up of people, who are just trying to adjust to a new normal. Here’s what we’re doing to reduce the covid-19 spread, while working hard to continue to provide the best service to our customers, vendors, and employees. Please take a moment to read some of our safety measures in place.


Our warehouse team is taking numerous preventative steps to avoid the spread of the virus, including conducting high frequency deep cleaning and sanitization processes, working in staggered shifts and taking breaks in separate break areas and generally observing increased social distancing practices. The company has also made disinfectant wipes, hand sanitizer, masks and gloves available organization-wide for increased personal protection. 


Nearly all office employees have been given the option to work from home, and will continue to do so for the extended future. For the small number of office employees continuing to come into the office, we are performing frequent deep cleaning / sanitation of all office spaces, distributing disinfectant wipes, hand sanitizer, masks and gloves and requesting that all office employees observe increased social distancing practices. 


In addition to the safety and sanitization procedures listed above, we are also requiring employees to wear gloves when they come into contact with any products or internal packaging materials that will be received by customers. 


At this time, we are continuing to process all orders with the same levels of service that you have come to expect from GENEW US every day but on the other hand most shipping carriers are quite limited which will have an impact on estimated delivery time due to the covid-19 crisis. Our team is committed in making sure all orders are being processed within the estimated processing time so please bear with us and be rest assured we are here for you. For more details on our shipping, you can check out our shipping & delivery policy and because you have enough to worry about right now, we’ve modified our return policies as follows: 


All orders placed starting April 1, 2020 are eligible to be returned for 60 days from the purchase date. Note that you must confirm with our Customer Service if past the standard 30-day Returns Window.



We’re continuing to offer customer service during our normal service hours, via agents working remotely from their homes. Our team can be reached by email and live chat to assist our valued customers. 


The GENEW US team is actively and closely monitoring all relevant public health authority communications and will reflect changes as necessary to ensure we’re operating with the utmost care. 


Please check back here as situations and policies may shift. As always, please don’t hesitate to reach out to if have any questions or concerns.


We hope that you and your loved ones are staying healthy and safe. We’re here for you & each other. #Alone-together



Love & hugs, Your Family at GENEW US